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About Us I
Investor Relations
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Contact Us
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Service I
911 Dialing
Frequently Asked
Questions______________________________________
- What Is VoIP?
- How Does VoIP work?
- Do I need special
equipment?
- Does it work exactly like
my phone does now?
- Can I keep my current
phone number?
- What area codes do you
have available?
- Which numbers can not be
reached with my CallMe-Online service?
- Number Transfer
Availability
- What is a Virtual Phone
Number?
- If I choose a number that
is out of the area code that I live in, will people outside of my local
area be charged for calling me?
- Can I dial 900 numbers
with my CallMe-Online service?
- Will I be charged extra
for dialing Canadian numbers?
- How do I add a line to my
account?
- When will E911 be
available in my area?
- How is this different from
dialing 911 on a regular landline?
- Will my CallMe-Online
phone adapter work when I travel?
- What is Enhanced 411
Dialing?
- What is the difference
between E911 and CallMe-Online 911 Dialing?
- What is traditional 911?
- How do I make an
International Call?
- Can I use multiple phones
with your service?
What Is VoIP?
VoIP is Voice Over Internet Protocol. Basically, VoIP is telephone service
that allows your phone calls to be transmitted over your broadband or
highspeed internet connection.
How Does VoIP work?
When you sign up for our service, you must purchase an internet VoIP phone
or a conversion box. These devices plug into an internet router or a
broadband internet modem. They then convert your voice into data and
transmits that data to our network. We take that data and send it to the
proper location to complete your call. At that location, we convert your
voice data back to an audio signal, and complete your call.
Do I need special equipment?
Yes. There are three ways to connect to our service:
1. A softphone (Computer software) and a headset with a microphone.
2. A conversion box and a normal telephone.
3. An IP Phone.
Does it work exactly like my phone does now?
VoIP is sent in a differently, but overall, your phone service will work the
same. We usually provide more features, free of charge, than your normal
service.
Can I keep my current phone number?
Yes. Most of the time, we are able to port your telephone number into our
system. There is a fee for doing this, but if we are unable to complete the
port, you will not be charged.
What area codes do you have available?
We can provide you a number anywhere in the U.S.
Which numbers can not be reached with my CallMe-Online
service?
We do not provide service to toll area codes such as 900, 976, 700, 540,
500, etc
Number Transfer Availability
Although we try hard to make our service available in all areas, this is
just not possible. We can transfer (Port) most numbers to our service, but
there are some that we cannot. If we cannot port the number, you will not
be charged.
What is a Virtual Phone Number?
Virtual Phone Numbers are very inexpensive secondary numbers that ring to
your primary CallMe-Online line. The advantage is that people outside your
local calling area can call you for the price of a local call if you choose
a virtual phone number in their area code.
If I choose a number that is out of the area
code that I live in, will people outside of my local area be charged for
calling me?
You can choose a number anywhere CallMe-Online has service. Please keep in
mind that if you choose a number that is outside of your local calling area,
normal long distance, regional or local toll charges may apply for anyone
who calls you depending on their telephone provider and their calling plan.
Can I dial 900 numbers with my CallMe-Online
service?
We do not allow 900 or any other toll numbers to be called from our service
Will I be charged extra for dialing Canadian
numbers?
No. By waiving international fees to Canada, CallMe-Online essentially
treats calls to Canada just like traditional long distance calls throughout
the U.S. Of course, just like with domestic long distance calling, you will
be charged extra if you don't have an Unlimited plan and you exceed your
long distance minutes. If you have an Unlimited plan, you don't have to
worry about overage minutes to the rest of the U.S. or Canada. It's all
included.
How do I add a line to my account?
We can provide a second number to your account for you. Feel free to
contact us.
When will E911 be available in my area?
We use the largest 911 and E911 provider in the United States Of America.
If we do not provide 911 or E911 service in your area, it will be coming
soon.
How is this different from dialing 911 on a
regular landline?
CallMe-Online routes your call to your local emergency response center over
the traditional 911 network determined by the physical address you supplied
when you activated 911. If we do not have the correct address, your call
cannot be routed to the corresponding emergency response center for your
area.
Will my CallMe-Online phone adapter work when I
travel?
Yes, you can use your CallMe-Online service any place you have a high-speed
Internet connection. Callers who need to reach you from your local calling
area will be making local calls to your CallMe-Online line even if you are
out of town or outside the country. If you plan on using the service
outside the U.S., we suggest checking with local Internet Service Providers
in the area to see if there are any regulations on using VoIP service in
that specific country. Due to certain restrictions of Internet Service
Providers outside of the U.S. and Canada, we cannot guarantee the quality of
the CallMe-Online service. If you use our service in another country, you
will have to accept a U.S. telephone number and pay our international rates
to call within that country.
What is Enhanced 411 Dialing?
Simply dial 411 from your CallMe-Online phone and you can get access to any
listings in the US, and Canada. Each 411 call that you make from a CallMe-Online
phone is $0.99. CallMe-Online Enhanced 411 Dialing provides:
- Residential or business phone listings
- ATM locations
- Restaurants
- Movie listings
- Weather forecasts
- Horoscopes
- Sports scores and news
- Stock quotes and information
- Lottery results
- Airline flight times
- Time of day anywhere in the world
- Reverse Lookup
CallMe-Online Enhanced 411 offers category and keyword searches that find
your listings when you don't even have a name, address, or phone number.
Sophisticated databases also give you reverse search features like phone
numbers by address or addresses by phone number. CallMe-Online Enhanced
411 can expand the geographic area of your search easily. Ask for a plumber
in Philadelphia and CallMe-Online Enhanced 411 can find plumbers outside the
city limits in nearby surrounding counties too. You don't have to give the
operator perfect spellings either. CallMe-Online Enhanced 411 even can
assist you with partial or incorrect spellings when you aren't sure.
What is the difference between E911 and CallMe-Online
911 Dialing?
E911 service gives us the capability to deliver your location and callback
number automatically to local 911 emergency services personnel. This feature
will improve the effectiveness and reliability of our 911 Dialing service by
providing additional information automatically to emergency service
personnel. CallMe-Online 911 Dialing, once its activated, uses the address
you provide to determine the nearest emergency response center.
What is traditional 911?
"911" is the telephone number used to request emergency assistance in the
United States and Canada. Controlled by various state and local agencies, it
provides fast and easy access to local emergency response centers, where 911
calls are received and then routed to the proper emergency services. Most
911 calls are answered by state or local emergency response officials and
then dispatched to the appropriate responding agency (fire, police, EMS).
Dialing 911 is not the only way of reaching the police, fire or EMS
agencies. The public relies upon many methods of reaching emergency services
including direct telephone numbers, radio and computer systems. Depending
on a number of variables, 911 systems may or may not know where the caller
is located. Available in some areas, Enhanced 911 (E911) receives real time
information on the caller's location and callback number. Like any business
or residential phone number, when you dial 911 it is possible for "all lines
to be busy," or for "circuits to be full." This is especially true during
natural disasters and mass emergency events such as hurricanes, earthquakes,
or other public warnings. Depending on the local 911 set up, calls may
receive a busy signal, recorded message or be routed to an alternative
public safety answering point. Although rare, 911 systems are not immune
from outages, database failures, inclement weather and human error. As you
are presented with more choices and services in communications, the
availability and options of 911 calling vary depending on the service,
technology, as well as the state and local authority responding to the call.
It's important to be aware of your 911 calling benefits and challenges in
accessing emergency services.
How do I make an International Call?
To make an international phone call"
| 1. |
From your CallMe-Online Phone begin by dialing 011. |
| 2. |
Enter the Country Code for the Country you wish to call |
| 3. |
Dial the number you wish to call. |
Once you completed dialing your number you will be connected to your
party.
Can I use multiple phones with your service?
We do not limit the number pf phones you use. You are allowed to use up to
5 telephones, with different extensions, on our service without an
additional charges. The conversion box that we sell has two lines
available, but with an inexpensive splitter, you can use multiple telephones
on each line.
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